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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

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Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

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Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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More Toowoomba families and businesses ready to connect

22 June 2012

NBN Co has today announced that families and businesses in areas around Toowoomba will soon be able to order a fixed wireless service.

A fixed wireless trial, which currently makes the service available to an area that covers 290 homes and businesses, is already underway in Blanchview, Postmans Ridge, and Withcott.

In addition, more than 450 premises in areas around Toowoomba will soon be able to order a service as a part of the current trial.

Fixed wireless customers will soon be able to order a service through one of the 12 internet service providers:

Ace Internet Services
Aussie Broadband
Activ8me
Clear Networks
Exetel
Fastel
iiNet
Internode
iPrimus
Rivertel
*SkyMesh
Westnet

“Today's announcement is great news for these additional premises that are among the first in Australia to be able to order and connect to a fixed wireless NBN service,” NBN Co's Head of Product Management Jim Hassell said.

“People living in these areas will soon receive a letter which sets out three easy steps to get connected.

“We're encouraging people to call their preferred internet service provider, select the appropriate package that's right for them and connect by co-ordinating with their service provider a time for the NBN Co equipment to be installed and activated,” he said.

“Ordering and connecting to a service will bring the world to their door and it's the first step in improving the way locals live and work.

“Keeping in touch with family and friends, opening up entertainment opportunities and accessing educational content is easier with high speed, reliable broadband.

“NBN Co's fixed wireless network is designed to offer internet service providers with wholesale download access speeds of up to 12Mbps, with plans for higher speeds to become available in the future.*

“Unlike mobile phone networks, where speeds experienced by end-users can be affected by the number of people moving into and out of the area, the NBN fixed-wireless service is engineered to deliver high-speed broadband to a set number of premises in a coverage footprint.

“What this means is end users will experience greater consistency in the speed and quality of service than mobile broadband services typically deliver,” Mr Hassell said.

MEDIA INQUIRIES:

Holly Hearne
Phone: 02 8918 8408
Mobile: 0427 957 393

Notes to editors

The National Broadband Network is designed to provide high-speed broadband access to 100% of premises - approximately 93% of premises by fibre, and the remaining seven per cent via fixed wireless or satellite.
NBN Co plans to install fibre in towns of 1000 premises or more, or to some towns with as few as 500 premises where the town is located on an NBN fibre transit link.
NBN Co's fixed wireless and satellite networks will serve communities with low population density where it is impractical or uneconomical to roll out fibre optic cable.
Fixed wireless services are delivered by radio communications via antennas that transmit a signal direct to a small outdoor antenna on your home or business.
A standard installation of network equipment, including an outdoor antenna and a network termination device will be free of charge.
Before the network equipment is installed a service validation test will be carried out, those premises which are unable to be served by fixed wireless will receive NBN Co's Long Term Satellite service.
In fixed wireless areas copper phone lines will remain in place to provide a telephone service.
For more information visit www.nbnco.com.au

* NBN Co is designing the NBN to be capable of delivering these speeds to NBN Co's wholesale customers (internet service providers). Speeds achieved and applications received by retail customers will depend on a number of factors including the quality of their equipment and in-premises connection, the broadband plans offered by their service provider and how their service provider designs its network to cater for multiple end users.

* Updated 18 July 2012

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More Toowoomba families and businesses ready to connect

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More Toowoomba families and businesses ready to connect NBN Co has today announced that families and businesses in areas around Toowoomba will soon be able to order a fixed wireless service.