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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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New areas in regional Victoria to receive the NBN

17 October 2014

The information in this media release was accurate at the date of publication. It may no longer be current and you should not rely on this information.

NBN to begin working with local councils on network design and rollout

More communities across regional Victoria will soon get access to fast broadband as NBN Co begins working with local councils around the planning of new fixed wireless facilities in parts of the following council areas:

East Gippsland Shire Council	Rural City of Swan Hill	Greater Shepparton City Council
Wellington Shire Council	Shire of Campaspe	Gannawarra Shire Council
Mildura Rural City Council	Loddon Shire Council	Moira Shire Council

This marks the beginning of the consultation process with the community and at this point the number of fixed wireless facilities and their locations are yet to be finalised.

NBN Co spokesperson, Corrie Withers said:

“Today’s announcement demonstrates the rollout of the NBN is continuing momentum in regional Victoria – and with it comes many economic and social opportunities for local communities.

“Fast broadband can give residents access to e-health services, distance education and entertainment on demand and we have seen examples of businesses demonstrating an increase in productivity, reduction of costs and access new markets.”*

NBN Co’s fixed wireless service offers wholesale download speeds of up to 25 megabits per second and wholesale upload speeds of up to five megabits per second to telephone and internet service providers.*

Unlike a mobile wireless service, where speeds can be affected by the number of people moving into and out of the area, NBN Co's fixed wireless network is engineered to deliver a consistent and reliable service to a fixed number of premises within a coverage area.

Victoria currently has more than 62,000** homes, farms and businesses connected to the NBN. Build preparation and construction activities are also underway to deliver the NBN to an additional 146,000 homes, farms and businesses across the state.

Media enquiries

NBN Co Media Hotline
P: 02 9927 4200
E: media@nbnco.com.au

Grant Thomas
P: 02 8918 5853
M: 0417 554 787
E: grantthomas@nbnco.com.au

Notes to editors

NBN Co’s fixed wireless facilities are designed to service less densely populated communities across Australia such as small towns and villages and the outer surrounds of major townships.
End user experience, including the speeds actually achieved over the NBN, depends on some factors outside NBN Co’s control like equipment quality, software, broadband plans and how the end user’s service provider designs its network.
Fixed wireless services are delivered by radio communications via antennas that transmit a signal direct to a small outdoor antenna on your home or business.
Before the network equipment is installed a signal quality test will be carried out. Those premises which are unable to be served by fixed wireless may be able to receive NBN Co’s long term satellite service when it becomes available. Visit www.nbnco.com.au/satellite for more information.
In fixed wireless areas copper phone lines will remain in place to provide a landline telephone service, if the end user chooses to use it.
A standard installation of NBN equipment is currently free of charge. Residents should ask their preferred service provider if they have any other fees.

*NBN Co’s designing the NBN to provide the stated speeds to its wholesale customers, telephone and internet service providers. End user experience including the speeds actually achieved over the NBN depends on some factors outside NBN Co’s control like equipment quality, software, broadband plans and how the end user’s service provider designs its network.

**Premises activated are reported in the NBN Rollout information weekly summary – www.nbnco.com.au/weeklyprogressreport