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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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NBN reaches key milestone for Long Term Satellite Service

17 September 2014

Construction completed on penultimate Satellite Ground Station

Remote and regional Australia takes a step closer to receiving fast broadband this month with the completion of NBN’s ninth Satellite Ground Station at Waroona in Western Australia.

When completed, NBN’s network of Satellite Ground Stations will feature 24 satellite dishes across 10 sites. They will be critical pieces of infrastructure, essential to the delivery of NBN’s Long Term Satellite Service, due to launch in early 2016, or sooner if possible.

Situated in some of Australia’s most iconic and picturesque locations (below) the sites were selected to best enable the NBN to deliver a world class, fast broadband service to remote and regional Australia.

Key Facts:

Locations

NSW	Bourke, Wolumla, Broken Hill
WA	Carnarvon, Geraldton, Kalgoorlie, Waroona
QLD	Roma
TAS	Geeveston
SA	Ceduna (due in Q1, 2015)

Each ground station features two, 13.5 metre satellite dishes.
Wolumla and Kalgoorlie have an extra two dishes each for back-up, telemetry and tracking.
The majority of stations have on-ground solar farms, designed to offset the power consumption of the facilities.

NBN Program Director Satellite, Matt Dawson:

“The completion of NBN’s ninth Satellite Ground Station is a key milestone in delivering fast, reliable internet to remote and regional Australia.”

“Once in service, NBN’s Long Term Satellite will help people in remote and regional Australia access e-health, distance education and entertainment on demand, whilst businesses could potentially increase productivity, reduce costs and access new markets.

“When fully operational, each NBN satellite Ground Station will be capable of transmitting 10 gigabits per second – which is equivalent to downloading one HD movie every second,” he said.

The completion of the stations follows the launch of NBN’s Satellite Subsidy Scheme and the addition of extra capacity to the Interim Satellite Solution – both designed to provide broadband access to remote and regional Australia until the launch of NBN’s Long Term Satellite Service.

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Media enquiries

Grant Thomas
P: 02 8918 5853
M: 0417 554 787

For more information, visit www.nbnco.com.au/satellite

Downloads

NBN reaches key milestone for Long Term Satellite Service

17 September 2014

Media Release

Download (PDF - 141 KB)