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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

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Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

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The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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NBN Co appoints Anne Hurley and Kate Cornick to senior roles

04 December 2012

NBN Co is pleased to announce the appointment of two accomplished and experienced figures in the telecommunications industry to new senior positions in the organisation.

Former CEO of the Communications Alliance, Anne Hurley, has been appointed General Manager Stakeholder Management, and the Executive Director of the Institute for a Broadband-Enabled Society (IBES) at the University of Melbourne, Dr Kate Cornick, has accepted the position of General Manager Education and Health.

Both roles will report to the Chief Communications Officer, Kieren Cooney.

Mr Cooney said: “We are very pleased to welcome Anne and Kate to NBN Co as the rollout of the National Broadband Network accelerates.

“Anne has many years of valuable experience working with telecommunications and related industry groups. She will help us develop these relationships and sharpen the focus of business and industry about how to utilise the capacities of the NBN.

“As we transition from construction to operation in more areas, a range of businesses and other organisations are starting to think about how they need to change their processes and ways of engaging with their customers and suppliers in a digital world.

“Two of the biggest potential users of the new capabilities of the network are likely to be the health and education sectors. With a PhD in optical communications, Kate has overseen pioneering projects such as exploring ways in which broadband can aid the health and wellbeing of Australians as well as expand the educational opportunities for the nation's schoolchildren.

“I look forward to working with both of these talented individuals.”

Anne Hurley is due to start her role next week, and Kate Cornick in the New Year.

Notes to Editors

The Government's objective is for NBN Co to rollout fibre optic broadband, designed to offer its Retail Service Provider customers wholesale download speeds of up to 100 megabits per second*, to 93 per cent of Australian premises by 2021 (with a minimum fibre obligation of 90 per cent of Australian premises).
The remaining premises are expected to receive high-speed broadband via fixed-wireless or satellite, with the rollout of both services expected to be complete by 2015.
NBN Co is a wholesale company, and those wishing to switch their phone and internet to the National Broadband Network need to speak to their telephone or internet service provider. These are listed by area at www.nbnco.com.au/serviceproviders
For more information visit www.nbnco.com.au

* NBN Co is designing the NBN to be capable of delivering these speeds to NBN Co's wholesale customers (telephone and internet service providers). Speeds actually achieved by retail customers (end users) will depend on a number of factors including the quality of their equipment and in-premises connection, the broadband plans offered by their service provider and how their service provider designs its network to cater for multiple end users

MEDIA INQUIRIES:
Rhonda Griffin
Phone: 02 9927 4015
Mobile: 0428 134 401

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NBN Co appoints Anne Hurley and Kate Cornick to senior roles

04 December 2012

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