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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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Connecting the community in Coffs

04 March 2015

The NBN Connect Roadshow comes to town to showcase the benefits of fast broadband

Starting today, residents of Coffs Harbour will have the opportunity to learn more about the national broadband network and the many benefits it offers homes and businesses, as the NBN Connect Roadshow comes to town.

A giant container arrived in City Square on Sunday night and today all of the exciting community activities and NBN information is being revealed by the NBN Connect Roadshow.

Located at City Square until 15 March 2015, the Connect Roadshow is in town to celebrate the national broadband network in Coffs Harbour. The roadshow features NBN Co experts available to answer community questions, an enormous, ‘NBN’ letter sculpture that local artists, schools students and community leaders are invited to paint in a way that visualises what the national broadband network means to the Coffs Harbour community.

Throughout the week the Connect Roadshow team will also host information sessions specially designed for families and seniors to help them connect to the network and understand how they can start experiencing its many benefits. Several internet service providers will also have marquees set up beside the NBN Co stand to help residents choose the right NBN plan for their household or business needs.

NBN Co Spokesperson, Darren Rudd said:

“Coffs Harbour is one of the most connected cities in Australia, so the NBN Connect Roadshow is about helping residents to get online and start realising the benefits of fast broadband.

“When connected the network will help people access e-health, distance education and entertainment on demand, whilst businesses have the ability to increase productivity, reduce costs and access new markets.

“However, the move to the national broadband network is not automatic. So I encourage everyone in the region to contact their preferred service provider or come visit us at the Connect Roadshow.”

Chris Chapman, Director Sustainable Communities at Coffs Harbour City Council said:

“The advanced rollout of the network offers the city of Coffs Harbour a unique competitive advantage and the Connect Roadshow will help us realise it.

“Residents and businesses will learn how to get connected faster and begin experiencing the many benefits of fast broadband. It’s another step forward for the city in realising its Switched On Coffs Digital Strategy.”

Residents can find out whether they are eligible to connect to the national broadband network as well as more information about the areas scheduled to complete the transition to the network by visiting nbnco.com.au/switch.

Media enquiries:

Grant Thomas
M: 0417 554 787
E: grant.thomas@nbnco.com.au

NBN Co Media Hotline
P: 02 9927 4200
E: media@nbnco.com.au

Media materials:

Download Supporting video, audio and image files here.

NBN Connect Information Sessions:

Date	Topic	Audience
7 & 8 March, 2015	Service Providers showcase their NBN plans	Everyone
9 & 11 March, 2015	Benefits of the NBN to senior citizens	Seniors
7, 8, 14 & 15 March, 2015	Benefits of the NBN to families	Families

Further Information Sessions happening around the region:

City	Date	Time	Location
Taree	Wed 4 - Thurs 5 March	9am-5pm	Taree Central Shopping Centre
Kempsey	Wed 11 - Thurs 12 March	9am-5pm	Kempsey Central Shopping Centre
Bowraville	Sat 14 March	8am-12:30pm	Bowraville Community Market
Nambucca	Sun 15 March	8am-1pm	Nambucca Heads Plaza Market

Notes to editor:

Homes and businesses need to take the following steps to connect to the NBN:

1. Contact your preferred internet service provider or phone company:

a. If you have a medical alarm or alert (or a family member, carer or friend) you are encouraged to register your details with NBN Co’s Medical Alarm Register by calling 1800 227 300 or complete the online form at nbnco.com.au/medicalregister.

b. If you have an EFTPOS terminal, fax or alarm system, call the provider of that service (for example your bank) to ask what internet or landline phone services over the NBN will support the device.

c. If your building has an emergency lift phone and/or a fire indicator panel you are encouraged to register your details with NBN Co so these services can be identified by calling 1800 687 626.

d. Contact your preferred phone company or internet service provider and discuss your requirements.

2. Choose a plan that suits your needs.

3. Order your service over the NBN as soon as possible.

A standard installation of NBN equipment is currently free of charge. Residents should ask their preferred service provider if they have any other fees. For more information visit www.nbnco.com.au

Downloads

Connecting the community in Coffs

04 March 2015

Media Release

Download (PDF - 149 KB)