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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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Ballarat connects to broadband gold

11 February 2014

The information in this media release was accurate at the date of publication. It may no longer be current and you should not rely on this information.

National Broadband Network now passes 12,000 homes and businesses

Just as Ballarat was at the forefront of the 1800s gold rush, the ‘Golden City’ is again a leader in Australia after the National Broadband Network (NBN) was today officially switched on to parts of the city.

The NBN now covers more than 12,000 homes, businesses and properties in the Ballarat area with the latest additions to the network including around 2,700 premises between Ballarat’s CBD and Newington (shown in map).

The NBN fixed wireless network, covering 9,900 properties just outside of Ballarat, was switched on in late 2013 while fibre connections are expected to go live for another 7,000 premises in coming months.

Local business ‘Specialists on Drummond’ played host to today’s switch on ceremony, with David Ryan, Chief Information Officer from the Grampians Rural Health Alliance, showing off the possibilities that access to the NBN can bring to locals with a ‘tele-health’ consultation.

The NBN-enabled remote injury assessment and consultation, performed by Ballarat District Nurse Narelle Burgess, showed how access to the NBN can help eliminate the time it takes to travel to specialist medical services.*

“What we’re seeing today is that access to interactive consultations by medical professionals via fast broadband can help address the medical gap between urban and regional Australians,”* said Mr Ryan.

Vice President of the Internet Society of Australia and locally based ICT business owner, George Fong, agrees but says the NBN doesn’t just offer potential health benefits; it opens up a world of new possibilities for homes and businesses in the area too.

“Access to the NBN can be a powerful tool for members of regional communities, young or old and businesses of every description, to become even greater participants on the national and even international stage in everything from education and work to connecting with relatives,”* said Mr Fong.

“People who have already made the switch tell us they enjoy having all the family online at once, making high-quality video calls, enjoy fast movie downloads and streaming TV,”* said NBN Co spokesperson Trent Williams.

NBN Co is hosting an information kiosk at Central Square Shopping Centre until 16 February 2014. Visit the kiosk to talk to an NBN Co team member about what better broadband could bring you.

A range of telephone companies and internet service providers are available to connect families and businesses to the NBN. For more information visit: www.nbnco.com.au/serviceproviders.

Media enquiries

Nick Creevey

0415 515 008

Notes to editors

The National Broadband Network is an upgrade to Australia’s existing telecommunications network. It’s designed to provide Australians with access to fast, affordable and reliable internet services, as well as phone services, as quickly and as cost-effectively as possible.
For Ballarat residents, living or working in the ready for service area (shown in the attached map) the 18 month countdown to disconnection of most existing landline phone and internet services started on 8 November 2013.** Other areas will have different disconnection dates depending on when the NBN becomes available in each area.
Eligible residents should search ‘getting connected’ on the nbnco.com.au website.
Home and business owners in areas with scheduled disconnection dates will receive letters from NBN Co with details about how to switch to services over the NBN.
Homes and businesses that have an existing medical or security alarm systems should contact their alarm device provider and service provider to enquire about how their device can work over the NBN.

* Your experience including the speeds actually achieved over the NBN depends on some factors outside our control like your equipment quality, software, broadband plans and how your service provider designs its network.

** Services not replaced by the NBN include TransACT, OptiComm, some Telstra Velocity services and others. For a full list please visit www.nbnco.com.au/switchoff or call us on 1800 687 626. Optus cable internet services may also be switched off on a different date and existing customers